Home   About Us   Product/Services  ·  Employment  ·  Contact  ·  Find an Agency  ·  Make an Auto Payment  
  Login  ·  Site Map  ·  Help  

Privacy Statement for VictoriaInsurance.com

Thanks for choosing Victoria Insurance. We know that protecting your privacy is important. Our privacy statement explains how we collect, use, share, and protect your information. It's for Victoria customers and visitors of victoriainsurance.com. If we change our privacy policy, weíll post the changes right here. This way you can always check back to learn what information we collect, how we use it, how we protect it, and when we might disclose it.

So just how do we protect your privacy? In a nutshell, we promise to treat your personal information responsibly and provide you with choices. Itís as simple as that. Hereís how.

Collecting, using, and sharing visitor information
Many of our online activities donít require visitors to register for an account or give us any personal information. For example, visitors can use our financial planning guides without giving us any personal information, such as a name or address. We use Web tools to track how visitors use our Web site so we can improve your experience. Victoria Insurance and our business partners use cookies, clear GIFs, and other tools to track visitorís IP addresses, domain names, and browser information. These tools donít collect a visitorís personal information.

Cookies
When you visit victoriainsurance.com, we send cookies Ė a small file containing a string of characters Ė to your computer. Cookies uniquely identify your Web browser to us. We use cookies to track visitors as they use our Web site. Most Web browsers are set up to accept all cookies, but you can change this setting to refuse (disable) all cookies or to tell you when a Web site is sending you a cookie.

We also use cookies to create a secure session with customers or visitors who want to enter or access their personal information. Just remember, some of our features may not work if you disable cookies.

Clear GIFs (Graphic Interchange Format)
A clear GIF is small file that tracks visitors so we can learn how they use Web ads and Web sites. These GIFs donít have any personal information. We collect and use visitor information Ė which doesnít have personal information - so we can:

  • Analyze how visitors use our Web site
  • Develop new services to improve our Web site
  • Analyze our marketing campaigns
  • Know how many visitors have seen or clicked on ads

Visitors can choose to use tools to tell us what they think about our Web site. We collect and use the comments that visitors provide to improve our Web site and your experience.

Victoria Insurance has business partners who help develop or service our Web sites. They may track and keep visitor information.

Collecting and using your personal information
We require you to share your personal information with us for some of our online activities. For example, we collect your personal information so you can access and service your policies online, apply for products or services, and ask us questions.

Personal information is any information that identifies you and describes your relationship with Victoria.

Some examples of the personal information Victoria collects are:

  • Name
  • Address
  • Social Security Number
  • Driverís license number
  • Policy or account number
  • Family member information
  • Financial information
  • Consumer report information (credit reports)
  • Information from applications and transactions
  • Any information you give Victoria

If you apply for a product or service, we may collect personal information from your consumer reports, such as your credit report or motor vehicle report. We may also need to collect your medical information. But, we wonít use or share your medical information for marketing, unless you give us your permission.

You may choose to use your personal e-mail to correspond with Victoria. Please be careful about the information you send to us in e-mail. As with any public Web tool, your e-mail may not be secure.

We collect your personal information when you:

  • Ask a question
  • Use tools and calculators
  • Apply for products or services
  • Complete a form
  • Conduct transactions
  • Apply for a job
  • Send e-mail to us
  • Subscribe to receive e-mail from us

Sharing your personal information
We donít sell your personal information.

When you buy a product, we may share your personal information with other Victoria companies or one of our business partners to service your product. We also share your personal information with your agent, investment adviser, investment company, broker-dealer, or transfer agent affiliates. They use your personal information to manage your policy or account. We may also share your personal information where federal and state law requires.

We share your personal information for everyday business purposes. Some examples include mailing your statements or processing transactions that you request. You cannot opt out of these.

Sharing your personal information for marketing
We may share your personal information with other Victoria companies or our business partners. We share your personal information with these companies so we can tell you about other products that might interest you.

Sometimes we have a contract with your company or your organization that prohibits us from sharing your personal information with our other companies and business partners. In this case, we do not market new products to you, unless you contact us first and give us your consent.

We have joint-marketing agreements with our business partners. This means that we have partnered with them to offer you a new product that might interest you. They may use your personal information to market their products. If you would like to learn more about opting out, please read the next section.

Opt out
You can ask us not to share your personal information with Victoria companies or our business partners to market new products to you. Just remember, Victoria offers many different types of products and services. You may not want to opt out if you would like to learn about these products directly from one of our companies. Please call us toll free at 1-800-888-8424 to opt out of this sharing. If you have already opted out, you donít need to opt out again.

Vermont Customers: We wonít share your information with Victoria Companies or our business partners for marketing purposes without your consent.

Confidentiality and security
We use physical, technical, and procedural safeguards to protect your personal information. We limit access to your personal information to those who need it to do their jobs. Our business partners are legally bound to use your information for permissible purposes. We comply with all data security laws.

Web links
Other companies or organizations may have links to their Web sites on our Web pages. We are not responsible for how they collect, use, disclose, or secure the personal information that you provide to them. Please read their privacy policy so you can learn how the new Web site uses your personal information.

Questions
If you are a Victoria customer, you can ask us to give you a copy of your personal information. Please send a notarized letter including your signature to Specialty Auto/Privacy, P.O. Box 33704 San Antonio, TX 78265-3704. This is for your protection. We donít charge a fee for giving you a copy of your information now, but we may charge a small fee in the future.

You can call your Agent to change your personal information. We canít update information that other companies provide to us. So, you'll need to contact the other company to correct your information. For example, if you want to update the information in your credit report, you'll have to contact the credit-reporting agency.

These are our privacy practices. They apply to all current, joint, and former clients of Victoria Insurance and our affiliates and subsidiaries. Victoria, a member of the Nationwide family of companies, also includes the following companies:

Victoria Fire & Casualty Company
Victoria Financial Corp.
Victoria Insurance Agency, Inc.
Victoria Select Insurance Company
Victoria Automobile Insurance Company
Victoria National Insurance Company
Victoria Specialty Insurance Company
Titan Indemnity Company
Titan Insurance Company
Titan Auto Insurance of New Mexico, Inc.
Titan Insurance Services, Inc.
WI of Florida Inc.

This privacy statement was updated on February 14, 2008