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Customer Service

MISSION


The Operations Department strives to provide the highest quality of service to our agents and insureds. In order to do this, we quickly and accurately process applications and endorsements (policy changes). New business applications and mailed endorsements are processed with great attention to detail to ensure quality.

SERVICE


Office Hours
Monday-Friday
8:00 am - 10:00 pm EST
Saturday
8:00 am - 5:00 pm EST

 
Phone
1-800-888-8424
FAX
1-877-295-2923 (Personal Lines)
1-866-491-5066 (Commercial Lines)


Some of the services we offer:

  • Telephone endorsements not requiring signatures.
  • We may be reached at 1-800-888-8424 and our fax numbers are 1-877-295-2923 (Personal Lines) and 1-866-491-5066 (Commercial Lines).
  • When you contact our Customer Service Department, you should expect to receive prompt and friendly service from our knowledgeable Customer Service professionals.

We consider our independent agents our partners and understand that our insureds are our customers. With that in mind, our goal is to give all callers the best service in the industry.

Our Commercial Department is extremely knowledgeable and helpful. When you have a risk that you cannot place with a standard carrier because it is a new venture or does not quite fit into the guidelines, please contact our commercial unit at 1-800-888-8424 and follow the prompts. You will be impressed with the service you receive.